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Frequently Asked Questions

Downloading your eBook or Software

How do I download after paying for the items I purchase.

1. RIGHT CLICK - Click your RIGHT mouse button on the file name(s). A pop-up menu will appear. Choose "Save Target As" or "Save Link As" or "Save File As" (the exact wording depends on your browser).

2. The "Save As" dialog box will appear. Select "Desktop", "My Documents" or another location on your computer that is easy for you to fin as the place to save your eBook.

3. Click "Save" and the download process will begin. When it's complete, select "Close" to exit the dialog box.

4a. For eBooks provided in Adobe Acrobat format...

1. Open your Acrobat Reader.
2. Click on "File" and "Open" and find the eBook (TYDJpm.pdf) on the Desktop where you saved it.
3. Open it and begin reading!

4b. For eBooks and software provided in another format...

1. Open My Computer and then locate the folder in which you saved the file.
2. Double click on the file or click it once and select "File" and "Open" from the menu.
3. Follow any instructions in the installation process.

You will receive a confirmation email with some eBook and all software purchases that contains instructions for installing, registering and using the software.




Authors
1. What can an Author do with an Author account?
2. How much do Authors and Publishers receive?
3. How do I get set up as an author or publisher? I have something I would like to distribute through the CompuSports Media Exchange, but I am not a technology wiz?
4. How does an author or publisher know when one of their products is sold ?
5. When and how do authors and publishers get paid?

Buying from the CompuSports Media Exhange
1. What rights and restrictions do I have when I purchase an electronic book from the CompuSports Media Exchange?
2. What happens if I lose a book that I download?
3. When will I receive a rebate for purchasing a qualifying product on the CompuSports Media Exchange?
4. Why would I want an eBook if I can buy the actual book?
5. Can I get an e-Book or software on a CD?
6. What if I change computers or my hard drive crashes? Can I download what a purchased a second time.
7. How can I get a demonstration version of the software you sell, and why should I do this?

Downloading your eBook or Software
1. How do I download after paying for the items I purchase.
2. How long does it take for an eBook to download?
3. What if I have trouble downloading, will you help me?

General
1. What is the advantage of electronic books, articles and other forms of media over the traditional printed versions.
2. Why would I want an eBook if I can buy the actual book?
3. Can I get an e-Book or software on a CD?
4. I downloaded the eBook, but now I can't find it on my computer.

How do I find what I am looking for?
1. How do I find an e-Book or Software Application that is not showing under Featured Releases on the main page?

Publishers
1. What can I do with my publisher account?
2. How much do Authors and Publishers receive?
3. How do I get set up as an author or publisher? I have something I would like to distribute through the CompuSports Media Exchange, but I am not a technology wiz?
4. How does an author or publisher know when one of their products is sold ?
5. When and how do authors and publishers get paid?

Software
1. What user manuals and documentation are included with software downloaded from the CompuSports Media Exchange?
2. How will I receive a serial number for the program(s) that I download?
3. How can I get a demonstration version of the software you sell, and why should I do this?