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Frequently Asked Questions

General

I downloaded the eBook, but now I can't find it on my computer.

Most books are delivered as PDF files.

You should be able to perform a search on your computer (in Windows XP, click "Start"->"Find" or "Search"->"Files or Folders". This opens the Search Utiliy. In Windows Vista, simply type into the Search box.

In the search dialog box that appears, enter *.pdf to search for all PDF files, then click the search button. The asterisk symbol tells the computer to find ALL the pdf files on your computer.

For software and eBooks delivered as .exe files, replace PDF with .exe and repeat the search. You should see the name of your file, since most books are delivered as PDF and EXE files, and most software as EXE files.



Authors
1. What can an Author do with an Author account?
2. How much do Authors and Publishers receive?
3. How do I get set up as an author or publisher? I have something I would like to distribute through the CompuSports Media Exchange, but I am not a technology wiz?
4. How does an author or publisher know when one of their products is sold ?
5. When and how do authors and publishers get paid?

Buying from the CompuSports Media Exhange
1. What rights and restrictions do I have when I purchase an electronic book from the CompuSports Media Exchange?
2. What happens if I lose a book that I download?
3. When will I receive a rebate for purchasing a qualifying product on the CompuSports Media Exchange?
4. Why would I want an eBook if I can buy the actual book?
5. Can I get an e-Book or software on a CD?
6. What if I change computers or my hard drive crashes? Can I download what a purchased a second time.
7. How can I get a demonstration version of the software you sell, and why should I do this?

Downloading your eBook or Software
1. How do I download after paying for the items I purchase.
2. How long does it take for an eBook to download?
3. What if I have trouble downloading, will you help me?

General
1. What is the advantage of electronic books, articles and other forms of media over the traditional printed versions.
2. Why would I want an eBook if I can buy the actual book?
3. Can I get an e-Book or software on a CD?
4. I downloaded the eBook, but now I can't find it on my computer.

How do I find what I am looking for?
1. How do I find an e-Book or Software Application that is not showing under Featured Releases on the main page?

Publishers
1. What can I do with my publisher account?
2. How much do Authors and Publishers receive?
3. How do I get set up as an author or publisher? I have something I would like to distribute through the CompuSports Media Exchange, but I am not a technology wiz?
4. How does an author or publisher know when one of their products is sold ?
5. When and how do authors and publishers get paid?

Software
1. What user manuals and documentation are included with software downloaded from the CompuSports Media Exchange?
2. How will I receive a serial number for the program(s) that I download?
3. How can I get a demonstration version of the software you sell, and why should I do this?